Accessibility statement

Information Pursuant to the Accessibility Act (BaFG)

Accessibility Statement

Therme Wien endeavours to make its websites accessible in accordance with the current version of the Accessibility Act (BaFG), which implements Directive (EU) 2019/882 of the European Parliament and of the Council of 28 June 2025 on the accessibility requirements for websites and mobile applications.

This accessibility statement applies to the website https://staging.thermewien.at.

Compliance Status
This website is partially compliant with Conformance Level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable European Standard EN 301 549 V3.2.1 (2021-03), due to the following non-compliances and exceptions.

Non-Accessible Content

The content listed below is not accessible for the following reasons:

a) Non-compliance with the BaFG

C.9.1.1.1 – Some non-textual content presented to you do not have an equivalent textual alternative that serves the same purpose;
C.9.1.3.1 – In some cases, information, structure or correlations conveyed by the presentation of pages cannot be determined programmatically (or are not available through text);
C.9.1.4.3 – Where not allowed, visual representation of text and images containing text does not always have the minimum contrast ratio required ***;
C.9.1.4.4 – Some texts, except for subtitles and images containing text, cannot be resized up to 200 percent without using assistive technologies and without losing content and functionality;
C.9.1.4.11 – For some essential components, even in different states, the color contrast compared to adjacent elements does not exceed the ratio of 3:1;
C.9.1.4.12 – Changing the spacing of texts relating to the height of the lines, spaces between paragraphs, letters or words, there are certain losses of information or content;
C.9.2.1.1 – Some features cannot be activated by keyboard (or similar input interface);
C.9.2.4.3 – In some web pages that can be browsed sequentially and in which the navigation sequence affects their meaning and functioning, some objects that may receive the focus do not receive it with an order that preserves the meaning and operation of it;
C.9.2.4.4 – The purpose of certain links cannot be determined by the link text or by the link text together with adjacent content;
C.9.2.4.7 – On some interactive elements the focus indicator is not visible;
C.9.4.1.2 – In some cases, user interface components (including: module elements, script-generated links and components), name, role, state, property and values are incorrect or set, or the user at are not warned when these attributes change;

b) Disproportionate Burden

Making all PDFs on the website fully accessible and producing the accessibility statement in Easy Language currently constitutes a disproportionate burden. These are therefore excluded.

c) Content Outside the Scope of Applicable Legal Provisions

A sign language version is not mandatorily required.

Creation of This Accessibility Statement

This statement was created on 30 May 2025.

The assessment of the website’s compliance with the BaFG and Directive (EU) 2019/882 was conducted through a WCAG 2.1 Level AA evaluation in May 2025.

This statement was last updated on 30 May 2025.

Feedback and Contact Information

We continuously strive to improve, update, and expand the offerings and services on this website. Usability and accessibility are of particular importance to us.

If you encounter any barriers that hinder your use of our website – issues not described in this statement or deficiencies in meeting accessibility requirements – please notify us by email. We will review your message and contact you as soon as possible.

Please send all feedback and suggestions to: digitale.barrierefreiheit@staging.thermewien.at. Include a description of the issue and specify the URL(s) of the relevant webpage(s) or document(s).

Contact
digitale.barrierefreiheit@staging.thermewien.at

Enforcement Procedure

If the response you receive via the above contact method is unsatisfactory, you may file a complaint with the Social Ministry Service, Regional Office of Upper Austria.

Contact Details:
Gruberstraße 63, 4021 Linz
Tel: +43 732 7604 0
Fax: +43 732 7604 4400
Email: post.oberoesterreich@sozialministeriumservice.at

The Social Ministry Service will examine whether the complaint relates to violations of the Accessibility Act, particularly shortcomings in meeting the accessibility requirements by the federal government or an entity attributable to it.
If the complaint is found to be justified, the Social Ministry Service will issue recommendations to the federal authority or relevant legal entity and suggest measures to remedy the identified deficiencies.